Shipping / Return Policy of FlagOnYou.com
FlagOnYou.com offers international shipping across the world!
Exceptions: For now, FlagOnYou.com isn’t available in and doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
Live shipping rates
Live rates are real-time shipping rates, displayed during the order checkout. These rates are calculated by the order fulfillment location, shipping destination, shipping method, and carrier pricing.
Shipments outside of the USA may incur customs fees depending on your order destination and fulfillment location. The fee may vary depending on your order value, country limits, and other factors based on the product itself.
Before returning, contact us to be sure you are authorized to return. As most of our products are printed on demand we have a strict policy for returning. All personalized items can’t be returning but there exceptions, read more below.
We do not refund orders for buyer’s remorse, and size exchanges are to be offered at our discretion.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore FlagOnYou.com reserves rights to refuse returns at its sole discretion.
Packages sent out from our US fulfillment centers are returned to our Charlotte facility.
Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center.
Its address: Lidostas parks, Marupes novads, Latvia LV-2167.
Any questions, contact us or call to +1 (818) 351-7181 (Specify that your order was made on FlagOnYou.com and specify your Order Number)
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.